FAQ'S

1. What types of automotive parts and accessories does Arafat Auto Store offer?

Arafat Auto Store specializes in selling high-quality automotive parts and accessories such as brake pads, air filters, and spark plugs. We offer a wide range of products to enhance your driving experience.

2. How can I contact Arafat Auto Store?

You can contact us through the following channels:

- Phone: 03218199009

- Email: Khanatiq767@gmail.com

- Physical address: Shop no 2 new truck adda kabari gali sirki road Quetta

3. What is the return policy of Arafat Auto Store?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.

4. How do I initiate a return?

To initiate a return, please contact us at khanatiq787@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

5. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund status. If your return is approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

6. How long does shipping take?

We strive to deliver your order within 3 to 4 days.

7. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.

8. Can I exchange an item?

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our return process as mentioned in question 4.

9. What is the European Union 14-day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without any justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

10. Can I return sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards. These items are final sale and non-refundable.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

Shipping Policy

We strive to deliver your order within 3 to 4 days. If you have any further questions regarding shipping, please contact us.